Author: Pankaj Kumar

Pankaj Kumar is a senior professional holding 10+ years of experience in CRM, Email Deliverability & Marketing Analytics, Deliverability Onboarding, Implementation, Deliverability Automations He has worked with a broad range of clients to provide strategic, data-driven guidance to increase email delivery, subscriber engagement and revenue. He also helps marketers through this blogs in preparing strategies, data analytics, deliverability, and CRM with a passion for helping email marketers exceed subscriber expectations. You may connect with him on LinkedIn at https://www.linkedin.com/in/kumarpankaj793/

For years, email marketers have quietly depended on something they don’t fully control: what happens after the click. You send the email, someone clicks, lands on your site—and from there, a whole ecosystem of tracking tools takes over. Session replay tools, heatmaps, behavioral analytics… all feeding data back into your CRM, your segmentation, your next campaign. Now, that layer is under serious pressure. France’s data protection authority, CNIL, has released a draft recommendation on session replay tools and opened it for public consultation. On the surface, it’s about web tracking practices. In reality, it’s another signal that the era of…

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